Privacy Policy



The Help Hub understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, in a manner that is consistent with Our obligations and your rights under the law.

1.            Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means The Emotional Help Hub UK Ltd, a not-for-profit partnership operating in England and Wales.


2.       Information About Us

2.1          We are a group of people who operate as a not-for-profit group to support people with their mental wellnees during isolation caused by Covid-19

2.2          Primary contact for The Help Hub is Ruth Chaloner and can be reached at


3.       Data We Collect

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:

3.1     Name
3.2     Accreditations 
3.3     Profession 
3.4     Contact information such as email addresses and telephone numbers
3.5     Demographic information such as address and post code


4.       How We Use Your Data

4.1          All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 or GDPR at all times.

4.2          Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), because it is in Our legitimate interests, or because a vital interest exists. As typical examples, We may use your data for the following purposes:

4.2.1  Providing our services

4.2.2  Providing and managing your access to Our Site

4.2.3  To provide you with details of Consultants and Volunteers that are relevant to your enquiry

4.3          We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


5.       Your Rights

5.1          As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

5.1.1  The right to be informed about Our collection and use of personal data

5.1.2  The right of access - You have the right to ask us for copies of your personal information

5.1.3  The right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

5.1.4  The right to erasure - You have the right to ask us to erase your personal information in certain circumstances

5.1.5  The right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances

5.1.6  The right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances

5.1.7  The right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances

5.1.8  Rights with respect to automated decision making and profiling.

5.2          If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 2 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

5.3          For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.




6.       How and Where We Store Your Data

Your personal data is stored securely within our CRM system. Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) by us or by our sub-contractors. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. The Help Hub also seeks to ensure appropriate safeguards in relation to transfer of personal data. Where we transfer your personal data outside of the EEA we utilise standard contractual clauses in supplier contracts or where we store your personal data on Marketing systems provided by US suppliers who have servers located in the US ensuring that these US suppliers are registered under the EU-US Privacy Shield. Further details in this regard is available on request by emailing

7.       How We Share Your Data

7.1          Subject to sections 7.2 and 7.3 We will not share any of your data with any third parties for any purposes.

7.2          In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

7.3          In certain circumstances, it may be necessary in order to protect the vital interests of the data subject or of another natural person.


8.     How You Can Access Your Data

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge.  Please contact Us for more details at


9.     Our Use of Cookies


9.1          This website ‘’ uses cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

9.1.1         Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

9.1.2         Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

9.1.3         Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

9.2          Our website also uses Google Analytics, a web analytics service provided by Google, Inc.

(“Google”). Google Analytics uses “Cookies”, as described above. The information generated
by the cookie about your use of the website (including your IP address) will be transmitted toand stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website,
compiling reports on website activity for website operators and providing other services
relating to website activity and internet usage. Google may also transfer this information to
third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.


9.3          In addition to any controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. 

10.     Changes to this Policy

We may change this Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.


Last updated: 18/03/2020